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Trust Strategy & Operations Manager

February 26, 2026

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About the team and the role:The Trust team helps ensure eBay remains a safe, clear, and credible marketplace for buyers and sellers around the world. The team builds and maintains policies, tools, and experiences that protect customers and strengthen confidence across the platform, including seller performance, feedback, buyer protection, and post-purchase processes. In this role, you will partner closely with Product Management, Analytics, Engineering, Product Development, and Customer Support to find opportunities, build solutions, and guide go-to-market efforts that emphasize customer value and trust. The role focuses on insight, alignment, and influence, with impact across multiple Trust programs and global partners.What you will accomplish:<ul><li>Measure and monitor Trust performance across assigned programs, translating metrics into clear insights, opportunities, and risks that inform portfolio decisions </li><li>Develop analysis, reporting, dashboards, and tools alongside Analytics and Product teams to track progress and guide action </li><li>Use quantitative and qualitative insights to recommend improvements that strengthen trust for buyers and sellers </li><li>Collaborate with UXR, Design, Content, and Product teams to develop and implement changes across Trust journeys </li><li>Guide go-to-market alignment by ensuring policy and product updates are communicated clearly and consistently across customer touchpoints </li><li>Build and deliver data-driven recommendations and presentations that influence senior and cross-functional leaders on priorities, resourcing, and direction </li></ul>What you will bring:<ul><li>3–5 years of relevant experience in trust and safety, strategy and operations, strategic program management, product management, or a related field </li><li>A customer-first approach, with a clear understanding of what builds or erodes trust for both buyers and sellers on commerce platforms </li><li>Strong analytical and structured problem-solving skills, including the ability to define important metrics, link data to user behavior, and drive measurable outcomes (SQL experience is a plus) </li><li>Proven ability to collaborate across functions, working effectively with Product, Legal, Analytics, and regional partners to align on shared outcomes </li><li>An end-to-end ownership approach, from identifying opportunities through measuring impact after launch, and iterating on improvements </li><li>Clear and effective written and verbal communication skills, with the ability to explain policies, decisions, insights, and progress to a variety of stakeholders </li></ul>Additional DetailseBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at <a target="_blank" href="mailto:talent@ebay.com">talent@ebay.com</a>. We will make every effort to respond to your request for accommodation as soon as possible. View our <a target="_blank" href="https://ebayinc.com/accessibility/">accessibility statement</a> to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. We use cookies to enhance your experience and may use AI tools for administrative tasks in the hiring process. To learn how we handle your personal data and use AI responsibly, please visit our <a target="_blank" href="https://jobs.ebayinc.com/us/en/talent-privacy-notice">Talent Privacy Notice</a>,<a target="_blank" href="https://www.ebayinc.com/company/privacy-center/"> Privacy Center</a>, and <a target="_blank" href="https://jobs.ebayinc.com/us/en/how-we-hire">AI Hiring Guidelines</a>.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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