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Tucson PT Service Agent I- March 2026

February 19, 2026

<h1>Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.</h1><h1>By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?</h1><h2></h2><h1>Join us—Where your Career is a Force for Good!</h1>Job Description:Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.Where Your Career is a Force for Good!Job Summary:We are seeking customer-focused, outgoing and compassionate individuals to contact blood donors and schedule appointments in our fast-paced environment. Service Agents follow scripting, have excellent attention to detail and have strong computer skills.Key Responsibilities:<ul><li>Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls.</li><li>Schedule appointments while providing positive service experience to maximize donor show rates.</li><li>Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience.</li></ul><ul><li>Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals.</li><li>Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates.</li><li>Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability.</li><li>May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply.</li><li>Respond to or transfer inbound calls to the appropriate party.</li><li>Perform other related duties as assigned.</li><li>May coordinate support of community and business donor groups to assure a positive image of the American Red Cross. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and duties required of staff so classified.</li></ul>This is a Remote Position; however, you must live in or around the Tucson, AZ area. The first day and possibly 2 - 3 days will be at the Tucson Call Center.Standard Schedule (part time):Tues, Wed, Thursday, 3:00pm-7:00pm, Fri. 12:30pm -4:30pm, Sat 7:00am -11:00am(Sunday & Monday Off)OR Sunday 1- 5pm , Monday – Thursday 3pm – 7pm Pay Information: $16.00 Per Hour, Plus Shift DifferentialQualifications:<ul><li>Must be able to commit to 90 days of uninterrupted employment.(100% attendance required).</li><li>Must be able to commit to one of the schedules referenced above.</li><li>High school diploma or equivalent required (GED).</li><li>Minimum one year of related experience (telemarketing, customer service or call center) is required.</li><li>Prior sales or negotiation experience is a plus.</li><li>Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs.</li><li>Excellent customer service and problem-solving skills required.</li><li>Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required.</li><li>Desire to advocate and learn more about blood donations with an interest in promoting upwards.</li><li>If a prior employee or contractor, must be eligible for rehire.</li></ul>*Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).BENEFITS FOR YOU:As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:· Medical, Dental Vision plans· Health Spending Accounts & Flexible Spending Accounts· PTO: Starting at 15 days a year; based on type of job and tenure· Holidays: 11 paid holidays comprised of six core holidays and five floating holidays· 401K with up to 6% match· Paid Family Leave· Employee Assistance· Service Awards and recognition<h2></h2><h2>Apply now! Joining our team will provide you with the opportunity to </h2><h2>make your career a force for good!</h2>The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an <a href="https://www.americorps.gov/partner/partnerships/employers-national-service" target="_blank" rel="noopener noreferrer">EONS</a> partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit<a href="https://www.redcross.org/volunteer/become-a-volunteer/urgent-need-for-volunteers.html" target="_blank" rel="noopener noreferrer"> redcross.org/volunteertoday</a> to learn more, including our most-needed volunteer positions.To view the EEOC Summary of Rights, click here: <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank" rel="noopener noreferrer">Summary of Rights</a>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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