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Unsheltered Approach Lead - Temporary
Salary: $34.28 - $41.13 Hourly
Location : Durham, NC
Job Type: Temporary with benefits (More than 1000 hours)
Remote Employment: Flexible/Hybrid
Job Number: 26-05866
Department: Community Safety
Opening Date: 03/05/2026
Closing Date: Continuous
Position Description
Work. Serve. Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve
HIRING RANGE: $71,302.40 - $85,562 (Salaries are determined based upon your education and/or relevant certifications and work experience.)
SCHEDULE: Temporary, 40 hours per week, Monday - Friday, 9am-5pm
*** Temporary Position may become eligible for Full-time hire in July 2026.
In 2022, the Durham Community Safety Department (DCSD) launched four 911 crisis response programs-collectively known as HEART (Holistic Empathetic Assistance Response Teams). Please visit and , watch this , listen to this or read from The Assembly. In 2025, DCSD has added a new division focused on Stabilization Services. This expansion represents an exciting new phase in DCSD's development-and a thrilling opportunity to pair alternative response programs with stabilization services that can better support Neighbors.
In 2025, DCSD's scope of work grew to include several other dimensions of community safety. Importantly, DCSD became the lead agency of Durham's Continuum of Care and incorporated the City's homelessness system team into its department. That team, now known as the HOPE Team (Housing Opportunities and Pathways Engagement Team), supports the local continuum of care, homelessness providers, and neighbors experiencing homelessness. Its purpose is to make homelessness rare, brief, and non-recurring in Durham. In data terms: to reach functional zero across populations experiencing homelessness.
ABOUT THE ROLE
Fundamentally, the Unsheltered Approach Lead will be at the center of ending unsheltered homelessness in Durham. In other words: they will lead the charge to achieve Functional Zero on unsheltered homelessness. They will play the key project management and coordination role on the unsheltered approach outlined in the Strategic Framework to Prevent and End Homelessness. The Lead will ensure that resources and units are aligned with case
conferencing needs; gather and coordinate between partner agencies, project manage periods of preparation or resolution, and work with partners to ensure that resolved encampments remain resolved.
Resources: ---
Duties/Responsibilities
- Implement the envisioned unsheltered approach as outlined in the Strategic Framework, an approach that ultimately aims to achieve Functional Zero for unsheltered neighbors in Durham
- Work closely with the team members, homelessness providers, and other agencies to develop a consistent and practical application of the approach.
- Leverage national learning and experts from other cities to surface and implement best practices on unsheltered approaches.
- Project manage the unsheltered approach, inclusive of each phase. The unsheltered approach includes three phases:
The first phase includes resource preparation. This means working with landlord engagement services, homelessness providers, DCSD leadership, and others to identify financial resources and units available for neighbors. It also includes matching individual neighbors to the resources and units that could work for them. - The second phase includes a housing sprint. This means working with street outreach teams and homelessness providers to rapidly (e.g. in 30 to 45 days) assist neighbors living in encampments through the housing process. This includes each stage of the process-from documentation to application to move-in.
- The third phase includes encampment resolution and monitoring. This means working with public safety agencies and other organizations to ensure that resolved encampments remain resolved.
- Project manage the unsheltered approach, inclusive of each phase. The unsheltered approach includes three phases:
- Facilitate encampment-specific case conferencing with providers.
- Work with homelessness providers and outreach teams to build By Name Lists (BNL) to ensure that those in encampments and unsheltered are accurately reflected in Coordinated Entry.
- Identify and advocate for solutions needed on an individual level for those experiencing unsheltered.
- Monitor the effectiveness of resolution work to ensure those in interim housing are gathering documents needed for permanent housing.
- Produce weekly reporting of encampment monitoring and pre-post resolution monthly summaries.
- Develop training curriculums, procedures, and best-practice briefs for service providers around encampment resolution.
- Bachelor's degree in public health, public policy, social work, or another related field.
- Two years of professional program administration and/or analytical experience in area of assignment.
- Significant experience and training in project management.
- Experience in case conferencing, case management, homelessness systems, or a related field.
- A track record of demonstrating initiative and sound judgment when handling ambiguity.
- A commitment to and interest in the core mission of the HOPE team: to end homelessness in Durham.
- A commitment to equity, which could include cultural sensitivity and equity trainings.
- Flexibility and openness to programmatic changes in a rapidly scaling department.
- Knowledge and experience with service delivery documentation, like HUD standards, HIPAA/Confidentiality standards, utilization review, and data management.
- Significant experience with case conferencing in the context of homelessness systems.
- Deep familiarity with the Built for Zero case conferencing process.
- Expertise in principles and practices of program development, administration, and policy development.
- Strong analytical skills, including the ability to analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.
- Experience preparing concise administrative and financial reports.
- Familiarity with Durham health systems and community resources/services for physical health behavioral health, substance use, Intellectual Developmental Disability, family dynamics, sexual/physical abuse, Veterans' Services, vocational rehabilitation, housing, justice involvement, and other services.
- Advanced collaboration and interpersonal skills with the ability to build consensus and promote the exchange of information among team members and partners.
- A commitment to, knowledge of, and affection for Durham and its communities, which could include living in Durham.
- Relevant lived experience in addition to professional experience.
- 401(k) retirement plan (5.0% of salary)
- State retirement plan
- 401(k) retirement plan (5.0% of salary)
- State retirement plan effective first day of the month following date of hire
- Health insurance & Dental and life insurance effective first day of the month following date of hire
- Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service
01
Where did you first hear about this opportunity?
- City of Durham Website
- Walk in
- Job fair
- Employee referral
- Professional organization ***Please list the organization in "other" box below***
- Internet posting ***Please list the specific web site in the "other" box below***
- Craig's List
- GlassDoor
- governmentjobs.com
- Monster.com
- Indeed.com
- Employment Security Commission
- Magazine/Newspaper
- Other
02
If you listed "other" above please give specific web site, organization, or publication.
03
Please select your highest level of COMPLETED education.
- Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
- High School Diploma or Equivalent (GED, HiSET, TASC)
- Associates Degree
- Bachelor's Degree
- Master's Degree
- Doctoral Degree (PhD, Juris Doctorate)
04
Please list the area of academic focus your degree is in: (such as Major, Minor or concentration).
05
How many years of related experience do you have in professional program administration and/or analytical experience in area of assignment?
- No related experience
- Less than 1 year of related experience
- 1 year but less than 2 years of related experience
- 2 years but less than 6 years of related experience
- 6 or more years of related experience
06
How many years of related experience do you have with case conferencing in the context of homelessness systems?
- No related experience
- Less than 1 year of related experience
- 1 year but less than 2 years of related experience
- 2 years but less than 6 years of related experience
- 6 or more years of related experience
07
How would you rate your experience level with training in project management?
- No experience
- Beginner level
- Intermediate level
- Advanced level
- Expert level
08
How would you rate your knowledge and experience level with service delivery documentation, like HUD standards, HIPAA/Confidentiality standards, utilization review, and data management?
- No experience
- Beginner level
- Intermediate level
- Advanced level
- Expert level
09
How would you rate your experience level with Built for Zero case conferencing process?
- No experience
- Beginner level
- Intermediate level
- Advanced level
- Expert level
10
How would you rate your analytical skills, including the ability to analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals?
- No experience
- Beginner level
- Intermediate level
- Advanced level
- Expert level
11
How would you rate your familiarity with Durham health systems and community resources/services for physical health behavioral health, substance use, Intellectual Developmental Disability, family dynamics, sexual/physical abuse, Veterans' Services, vocational rehabilitation, housing, justice involvement, and other services?
- No experience
- Beginner level
- Intermediate level
- Advanced level
- Expert level
12
Do you have experience in case conferencing, case management, homelessness systems, or a related field?
- Yes
- No
13
Do you have experience with preparing concise administrative and financial reports?
- Yes
- No
14
Do you have experience and knowledge of principles and practices of program development, administration, and policy development?
- Yes
- No
15
Please provide detailed information about transferable skills from your work experience that would make you a competitive candidate for this position:
Required Question
