Utilization Management Nurse Consultant, Concurrent Review

About the position

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary The Utilization Management Nurse Consultant (UMNC) for Concurrent Review conducts high-acuity, timely, and comprehensive clinical reviews for members. This role collaborates with providers and internal teams to ensure medically appropriate, efficient, and family-centered care, while supporting regulatory compliance and organizational goals.

Responsibilities

  • Perform concurrent clinical reviews of acute admissions using evidence-based criteria (e.g., InterQual, MCG).
  • Collaborate with attending providers, case managers, and multidisciplinary teams to coordinate care, facilitate safe transitions, and advocate for optimal outcomes.
  • Ensure medical necessity, appropriateness, and length-of-stay determinations align with contractual, regulatory, and accreditation standards (e.g., Medicaid, CMS, NCQA).
  • Communicate clinical decisions to providers, member families, and internal stakeholders with empathy and clarity.
  • Identify barriers to care, escalate complex cases, and participate in interdisciplinary rounds as needed.
  • Support discharge planning and transition of care, engaging with families to address social determinants and unique member needs.
  • Maintain accurate, timely documentation in UM systems, ensuring data integrity and compliance.
  • Participate in quality improvement, policy review, and education related to utilization management.
  • Serve as a clinical resource for internal and external partners.

Requirements

  • Active, unrestricted Louisiana RN license or compact license
  • Minimum 3 years of recent clinical experience.
  • Ability to work 8-5 CST and rotating weekend/holiday coverage.
  • Strong communication, critical thinking, and family engagement skills.
  • Comfort working with diverse, high-risk member populations and collaborating across disciplines.

Nice-to-haves

  • Resident of Louisiana preferred.
  • Bachelor's or Master's degree in Nursing or related field.
  • Certification in Utilization Management.
  • Working knowledge of UM review tools (e.g., InterQual, MCG) and regulatory requirements.
  • Experience in utilization management, case management, or care coordination.
  • Experience with Medicaid, managed care, or special populations.

Benefits

  • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
  • For more information, visit https://jobs.cvshealth.com/us/en/benefits
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