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Virtual Assistant Operations Lead | Full-Time, Remote
Virtual Assistant Operations Lead | Full-Time, Remote
Department: MEA Operations
Employment Type: Permanent - Full Time
Location: Philippines
Reporting To: Assistant Operations Manager
Compensation: ₱38,000 - ₱42,000 / month
Description
Background
- Check out Magic's Business Profile
- Know more about our Team via Magic's Careers Page
Our Hiring Process
- Application + Pre-Qualifying Questions
- Interview with Talent Team (45 min)
- 24-Hour Reflection Period — we ask you to seriously consider if this is the right time and opportunity for you
- Final Interview with Operations Team
- Background Check + Vetting
- Job Offer
- 2-Week Training Program
What Winning Looks Like
- You manage 15–20 EAs and your clients consistently report strong satisfaction scores with low escalations
- You catch performance issues before clients raise them — you already saw it coming and acted
- Your team members grow because you create development plans and actually follow through
- You handle difficult conversations with assistants and clients professionally and without delay
- You adapt to feedback immediately and don't repeat the same mistakes
- You keep clean, updated records on performance, client feedback, and team metrics at all times
- You don't wait for direction — you identify the problem, own it, and fix it
Who This Role Is NOT For
- You're currently freelancing as a VA/EA and plan to keep those clients — exclusivity is non-negotiable
- You mention 0–2 tools when asked about your tech stack — this role runs on 6+ platforms daily
- You need perfect instructions before you take action
- You've never completed anything with strict attendance or performance requirements
- You can't commit to the overnight shift (9 PM – 6 AM, Monday–Friday)
- You have major life events — weddings, moves, travel — during the 2-week training period
- You see feedback as personal criticism rather than coaching
- You need more than 4 weeks to transition your current commitments
- You have less than 2 years of hands-on VA or EA experience with international clients
Your Day-to-Day Impact:
- Manage 15–20 virtual assistants across multiple clients simultaneously
- Run daily stand-ups and coach EAs in real-time when issues arise
- Build and execute personalized development plans for each team member
- Track performance metrics including response times, client satisfaction, and quality scores
- Jump in hands-on when clients need immediate support — you're a player-coach, not just a manager
- Lead video calls with international clients (US, Australia) daily
- Partner with clients to optimize EA workflows and stay ahead of their evolving needs
- Manage smooth transitions during team changes or service expansions
- Develop and maintain SOPs for key EA functions
- Monitor performance across HubSpot, Slack, Discord, Cloudtalk, ChatGPT, Workspace, and Penthouse daily
- Maintain clean, accurate records on all team and client activity
- Use technology proactively to solve problems and stay organized
What Makes You a Perfect Fit:
- 2+ years of hands-on VA or EA experience with international clients (US/AU preferred)
- 1+ years of client success, B2B relationship management, and team coordination experience
- Comfortable operating across 6+ platforms daily and excited — not stressed — about learning new tools
- Professional-level English, written and verbal
- Proven track record completing strict programs — bootcamps, certifications, structured training
- Full availability for overnight shift and 2-week intensive training with zero absences
- Grit / "Plow" Mentality — you push through challenges with resourcefulness, not excuses
- Learning Agility — you learn fast under pressure, retain information, and apply feedback immediately
- Coachability — you take feedback without defensiveness and change behavior quickly
- Comfort with Ambiguity — you make judgment calls with incomplete information and don't freeze
- Leadership Instinct — you step up even when it's not officially your job
- Tech Savviness — you use technology naturally to solve problems and stay ahead
Training Reality (Read This)
Your first 2 weeks are intense:
- Schedule: Tuesday–Saturday, 2:00 AM – 11:00 AM PHT
- Zero absences allowed (medical emergencies only with documentation)
- Maximum 2 tardies with a 5-minute grace period
- Must maintain 70% overall score and pass every module
- One retake per failed module — fail twice and training ends
- Miss a day in Modules 1–5: moved to the next batch. Miss a day in Modules 6–10: remedial session required
Before You Apply — Ask Yourself
- Can I commit exclusively to Magic? (No other VA/EA clients during training or production)
- Am I comfortable with 6+ tools daily — or does that sound overwhelming?
- Can I handle strict training requirements — zero absences, daily evaluations, performance pressure?
- Is the timing right? (No major life events, client transitions planned)
- Am I ready for the overnight shift? (9 PM – 6 AM, Monday–Friday)
What's In It For You
- Gross package: ₱38,000 base + ₱3,833 non-taxable allowances
- Performance bonus: ₱4,000–10,000/month (depending on billed hours + quality targets)
- Total monthly potential: ₱44,000–52,000
- HMO coverage (after 6 months)
- 12 vacation days + 10 sick days per year
- 13th month pay
- SSS, PhilHealth, PAG-IBIG
- Desktop computer provided + full IT support
- Paid Training
Successful Account Leads at Magic move into Operations Leadership, Training & Development, Enterprise Client Success, and Product Management. We promote from within.
