Virtual Auto Damage Appraiser, In-Office

About the position

The Virtual Auto Estimator/Appraiser will complete estimates from photos or video submitted by customers and/or body shops. The Virtual Auto Estimator will use this information to process claims payments as necessary. This role must report to our Uniondale, NY office 4 days per week and can work remotely 1 day per week. This role requires a Massachusetts Motor Vehicle Damage Appraiser's License

Responsibilities

  • Work in a Team Environment with our Virtual Estimating Team
  • Provide exceptional customer service ensuring that public relations are maintained at all times.
  • Efficiently write accurate estimates based on photos and videos meeting production guidelines.
  • Complete, review and reconcile supplemental repair estimates.
  • Review and negotiate estimates with customers and or repair facilities.
  • Document claim files with notes, evaluations and decision making process.
  • Process claim payments as necessary.
  • Evaluate vehicle condition for Total Loss Settlements.
  • Adhere to state regulatory compliance.

Requirements

  • A bachelor’s degree from a four year college or university
  • Related claims experience or a thorough knowledge of automobile parts and repair techniques, terminology and vehicle construction.
  • Excellent communication (verbal and written) skills.
  • Strong customer service skills.
  • A valid driver’s license is required.
  • Obtaining Appraisal Licenses required for certain states.
  • Must have Massachusetts MVDA License

Benefits

  • 4 weeks accrued annual paid time off + 9 paid national holidays per year
  • Tuition Reimbursement
  • Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
  • Robust health and wellness program and fitness reimbursements
  • Auto and home insurance discounts
  • Matching gift opportunities
  • Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
  • Various Paid Family leave options including Paid Parental Leave
  • Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
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