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Virtual Auto Damage Appraiser, In-Office
About the position
The Virtual Auto Estimator/Appraiser will complete estimates from photos or video submitted by customers and/or body shops. The Virtual Auto Estimator will use this information to process claims payments as necessary. This role must report to our Uniondale, NY office 4 days per week and can work remotely 1 day per week. This role requires a Massachusetts Motor Vehicle Damage Appraiser's License
Responsibilities
- Work in a Team Environment with our Virtual Estimating Team
- Provide exceptional customer service ensuring that public relations are maintained at all times.
- Efficiently write accurate estimates based on photos and videos meeting production guidelines.
- Complete, review and reconcile supplemental repair estimates.
- Review and negotiate estimates with customers and or repair facilities.
- Document claim files with notes, evaluations and decision making process.
- Process claim payments as necessary.
- Evaluate vehicle condition for Total Loss Settlements.
- Adhere to state regulatory compliance.
Requirements
- A bachelor’s degree from a four year college or university
- Related claims experience or a thorough knowledge of automobile parts and repair techniques, terminology and vehicle construction.
- Excellent communication (verbal and written) skills.
- Strong customer service skills.
- A valid driver’s license is required.
- Obtaining Appraisal Licenses required for certain states.
- Must have Massachusetts MVDA License
Benefits
- 4 weeks accrued annual paid time off + 9 paid national holidays per year
- Tuition Reimbursement
- Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
- Robust health and wellness program and fitness reimbursements
- Auto and home insurance discounts
- Matching gift opportunities
- Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
- Various Paid Family leave options including Paid Parental Leave
- Resources to promote Professional Development (LinkedIn Learning and licensure assistance)