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VP - Customer Team Leader (Value)

February 19, 2026

Title: VP- Commercial Lead, Value Team: Value Team. Club + Dollar + Pro Reports to: SVP Commercial National Accounts Location: 10 Hudson Yards, New York Supervises: NAMs; CDMs; BAs Mission and defining characteristics <ul><li> Key customer representative; strong relationships with key customer stakeholders</li><li> Significant responsibility to lead, develop, and inspire best-in-class account team</li><li> Strategic leader for opportunity maximization at customer with an omni-channel view</li><li> Full responsibility for CPD results at customer</li><li> Responsibility and oversight of our broker partner (MPG) </li></ul>Main tasks Customer Liaison <ul><li> Represent L’Oreal CPD and lead relationship for customer and relevant stakeholders to be their key partner (e.g., Head of Beauty)</li><li> Lead & develop Value team to drive comprehensive knowledge of customer strategic objectives, priorities, shoppers, decision-making process, and KPIs</li><li> Build strong relationships with key customer stakeholders as credible business partner: senior, empowered, reliable, and helpful</li><li> Core leader within the multifunctional team to drive engagement with the customer and own all commercial fundamentals (incl. supply chain and in-store execution etc.) that align with customer </li></ul>Team Leader <ul><li> Lead CPD L’Oreal Value sales team and drive coordination of support functions to deliver on cross-functional goals (e.g., eNam, In-store execution)</li><li> Coach and train NAMs, CDMs and support functions within the multi-functional teams and focus on their development plans and encouraging teamwork </li></ul>Account Strategist <ul><li> Drive growth with customer and maximize CPD strategic opportunities through shopper insights and a beauty/category view of the customer’s omni-channel strategy (in collaboration with eNAM and eComm Channel VP as appropriate)</li><li> Develop robust, Channel-specific strategies to drive growth at Club (through Sam’s & Costco) and Dollar (through Dollar General).</li><li> Modernize & influence go-to-market strategies in the Pro channel.</li><li> Develop and execute customer strategy for CPD growth in alignment with Brand, Category, and division priorities.</li><li> Lead selling through shopper insights and CRM opportunities</li><li> Develop and negotiate JBPs </li></ul>Achiever <ul><li> Own Customer P&L for CPD – sales, shipments and profitability for brick and mortar and online</li><li> Track Customer’s business and their own CPD sales and forecasting to proactively address demand and gaps and to drive consumption</li><li> Responsible for managing CPD trade budget for customer </li></ul>Main interfaces Commercial SVP / Commercial GM Sales team: NAMs/CDMs/BAs Multifunctional team support: In-store execution, Customer Marketing, Shopper Insights, ACMs, Supply, Finance Brand Activation Leads Beauty head account VPs and buyers Measures of success Deliver sales target and brand sales fundamentals, including sell in/sell out, customer contribution, net profit, service levels, retail execution, distribution points, promo ROI in a sustainable way 12 -18 month growth horizon Forecast accuracy eComm penetration for category and acct Multifunctional team performance Team 360° feedback Advantage / Voice of Customer scores Retailer scorecard Qualifications/experience Exceptional track record of account relationship management Interact effectively, including solid negotiation skills Demonstrated analytical approach to business management Ability to influence other functions and drive coordination across groups (even without reporting lines) Ability to make decisions inline with commercial fundamentals and maximize P&L Effective in motivating and developing talent 10-15 years of CPG sales experience with demonstrated sales results and experience leading multi-functional teams We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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